OneDrive is a popular cloud hosting solution offered by Microsoft. Recently, a user of this application contacted us to report that it no longer synced for them.

This is a common complaint. We were able to offer the customer remote IT support using TeamViewer. The solution we implemented was relatively simple: Onedrive just needed to be reset. You can do this following the steps below:

Press the Windows key + R
Enter this text into the Run window and press Enter:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
This will reset OneDrive.

Reboot your system, wait 3-4 minutes and the  OneDrive cloud icon should show in the system tray.

If it doesn’t start, open Start, find OneDrive and manually start it. A quick solution to a very common problem.