Concentrate on Growing Your Business.
Let us worry about your IT
Fast IT Support
2hr on-site service for the Greater Dublin area. Remote support times even quicker.
Knowledgeable and Proactive
Solutions to complex Windows, Apple, Office 365 and networking issues
Calm and patient without the attitude...
Some of our valued clients
Over 25 years of cumulative experience.
RealClear was set up by technicians who, in a former life, worked for IBM and Dell. We are also small business owners who know the strategic value of a reliable IT setup. We hope we can bring some of our experience to bear in helping your business or organisation.
Our Story – Doing IT Differently
We are technicians who in a previous life worked for Dell and IBM. We have always been involved in technology. In fact, we eat, sleep and breath technology.
Why we started
When setting up the business in 2003, we listened to feedback from SME owners that talked about their IT problems. A number of themes emerged, including issues about IT support technicians who make them “feel like idiots”, technicians speaking in jargon or not explaining solutions, and IT support firms perpetually on voicemail. We heard of issues about maintenance contracts being signed and users getting mediocre support. We believed that there had to be a better way to do IT support. That was the genesis of RealClear IT support.
Knowledgeable and timely IT support no longer requires a maintenance contract
We believe in doing IT support differently, so we are never going to force you to sign a maintenance contract. We believe that quality work always speaks for itself. We employ technicians who really know their stuff, who speak plain English and are naturally friendly. We believe that you do not need a maintenance contract to get great levels of IT support, even at very short notice.
Be a category “A” customer instead of category “C”
During our research, we found that micro-businesses (or SMEs with less than 5 employees) are particularly poorly served when it comes to IT support. Unfortunately, a lot of IT support companies categorise these businesses as category “C”, pushing them way down the pecking order when it comes to getting quality timely support. With RealClear, your microbusinesses is our category “A” customer.
With every support ticket opened, our goal is not only to fix the problem, but also find its root-cause.
We consistently deliver quality support on-site, remotely or via telephone. With every support ticket opened, our goal is not only to fix the problem, but also find its root-cause. We love our customers, but we don’t like seeing them for the same problem, over and over again.
We provide proactive support, meaning that we try to pre-empt issues before they turn into problems that could take your system down. In the long-term, this is better for you and better for us. Dublin is a very small city and we attract most of our customers with word-of-mouth recommendations (which is just as well, as the hard-sell pushy approach is not in our DNA).
Simple Practical Solutions
We believe simple, robust and practical solutions are almost always the best. IT solutions that are eloquently talked about or sound great on paper don’t always translate into good solutions for your business. Overly complex (and often oversold) solutions can end up hindering your workflow, instead of helping it.
Beyond IT Support – Strategic IT consulting for your business
Here at RealClear, we do more than just help SMEs like yours with day-to-day IT problems. We also offer experienced and professional advice on how to use IT more strategically in the running of your businesses. This can be advice relating to how you can use IT to collaborate more effectively between team members, or simply how to make your IT set-up more mobile friendly.
It’s Good to Talk
Ready to learn more about RealClear and what we can offer your business? Click here to get started.
Why choose us?
RealClear was set up by technicians who worked for the IT industry giants IBM and Dell in a former life. We are also small business owners who know the strategic value of a reliable IT setup. We hope we can bring some of our experience to bear in helping your business or organisation to meet its strategic goals by using technology.
Proactive approach to IT
Nobody wants (or needs) the hassle of repeatedly calling IT support providers for the same problem. Applying a quick-fix to a problem when the underlying issue has not been resolved is like putting an Elastoplast on a deep wound. RealClear technicians like to get to the root cause of the problem. We like spotting issues before they become problems that take your systems offline.
We specialise in practical solutions that deliver real world benefits. By taking the time to get to know your business and its goals, our team of engineers can deliver technology solutions that will increase your efficiency, security and profitability.
Knowledgeable technicians who speak plain English
Although our engineers are well educated in geek speak, we realise that’s not what you want to hear. Instead, we focus on speaking plain English so that you always understand what we are doing and why. We won’t every blind you with science.
Data Security and Privacy
All of our work processes and methodologies are designed to protect the security and privacy of your data. All your data is handled in accordance with the Data Protection Acts 1998 and 2003, and for your added peace of mind, we can provide you with a signed non-disclosure agreement.
We support Apple and Windows
Our technicians enjoy working on Apple products, just as much as Windows. So whether your office is predominantly Apple, Windows, or a little bit of both, we can help.
Speak to real people, not machines
We like automating things here at RealClear. There is one thing, however, that we will not automate – our phone system. Every time you phone us, you will get to speak to a real live person, not a machine.
Fast response times and flexible support
A good acid-test of any IT support company is how they respond to emergencies. Servers not booting, email not working, VPN link down; no matter how fastidiously maintained your computers or network is, situations sometimes arise where you will need support at short notice. RealClear provides a priority support service within 1-3 hours of your support request being logged (even if it is a Friday afternoon at 4pm). We pride ourselves on our flexibility because we know that it matters to you.
Our technicians have a wide hardware and software skillset, but if you need a solution that is outside our area of expertise, we won’t be long in telling you so. We don’t waste our time on half-baked solutions and we certainly don’t want to waste yours.
Next generation IT solutions
It can be easy for a business and their technology partners to fall into a rut by using the same IT solutions that they have always used. There is nothing wrong with that but constant innovation in IT means that genuinely better solutions sometimes become available – solutions that will make your workflow easier.
Here at RealClear, we keep abreast of these changes on a daily basis. Our technician training never really stops because there is always something new to be learnt. We attend leading industry technology events, liaise with partner firms and write for technology forums. We also roadtest new software and hardware on a continual basis, sorting out the good from the not-so-good. So whatever IT solution we implement for you, it will not only be the best-fit but also the best-in-class.
Upfront and transparent pricing
Some IT support firms can be coy about their pricing. We try to make our pricing as fair and transparent as possible, as no business wants price surprises or cost over-runs.
For new clients (clients who have been using our service for less than 1 year), we operate a cost-per-job pricing model. Our technicians can give you the price of a solution before they even start. If you need a number of solutions implemented, our technicians are empowered to use their discretion and common sense.
We do not operate a pricing-per-hour model, where the price you pay is often dependant on the skill of the technician or how long the support company wants to spend on your problem.
For new clients, we do not offer maintenance contracts.
We’re still a small enough company to be able to provide the personal touch. Some of our clients know us by name and many have been with us for years. We provide a friendly and reliable service based on good relationships. Over the years, many of our existing customers have been the best source of new business. We look after them and they look after us.
We have “X” problem with our IT setup. We’ve done some shopping around and found another IT support company that has offered a solution that works out cheaper than what RealClear quoted?
Some IT support firms work cheaply because they are either just starting out or struggling to find a client base. Some IT support providers pride themselves on their “cheap” prices, rather than offering the best service quality or the best solutions. Their “solutions” seem cheap in the short-term, but after a while the cost of poor quality hardware, half-baked solutions or unresponsive support soon becomes a drag on your business. Over the years, we have seen these “cheap” IT support providers come and go, like ships in the night, often leaving their clients in the lurch. So choose your IT support company wisely.
We have a problem with our network (or computers) and another IT support company has offered to perform a “free assessment”. Can you offer something similar?
RealClear IT support does not offer “free assessments”. From our experience, IT companies that offer such gimmicks invariably find several problems with your network or other areas of your IT set-up and you might end up being oversold to, so tread with extreme care when it comes to “free assessments”.
I have an office at home. Do you offer home IT support in Dublin?
Of course we can help you. We offer our call-out and remote IT support service to those who work at home.
What are your response times like?
We respond to clients between 1 and 3 hours after they first log a call, which rivals even the largest IT support firms across the world.
Myths about IT Support Pricing
Is pay-as-you go pricing really cheaper?
In most cases, pay-as-you go is cheaper because you will only pay for what you actually need. The golden rule of profitable business is to minimise costs to maximise profits, so why pay for an IT support service that you only use every now and then?
Unfortunately, much of the IT support industry likes to think of itself as an insurance provider – you pay them a monthly retainer and they spring into action when you have an IT issue. This is fine, so long as you get your money’s worth. But more often than not, you’re paying ‘just in case’ for something that may never happen.
So you will end up paying month after month for the peace of mind that comes with knowing an IT support company will help you out if you are ever badly stuck. In reality, a quality IT support company should be able to do this anyway and for a reasonable cost. For a business of less than five employees, pay-as-you go is nearly always cheaper.
We offer an up-front pricing policy, where you always know exactly how much you’ll be paying. We are one of the few IT support businesses in Dublin that publishes a pricelist.
But don’t customers that are signed up to a maintenance contract get a quicker service?
Most of our new customers have previously been on maintenance contracts with other providers and have found the response times for on-site and remote IT support less than satisfactory. Our client feedback suggests there is no correlation between fast response times and the signing of a maintenance contract.
But don’t maintenance contracts mean that your IT spend is more predictable?
No. Most IT support companies offer IT maintenance contracts that have clauses, which mean you have to pay extra for emergency IT support or after-hours IT support. Moreover, in many cases, hardware replacement costs are not included.
But doesn’t having pay-as-you-go IT support mean that my service quality will be compromised?
Far from it. We believe that maintenance contracts encourage complacency. A quality IT support firm should be able to offer you a quality, timely and proactive IT support service without tying you to a contract.
But don’t pay-as-you go IT support providers have a vested interest in IT systems breaking down?
Maybe the short-sighted ones do, but every technical support call that we answer begins with ‘root cause analysis’ – identifying and fixing the underlying issue that caused the problem, as quickly and efficiently as possible. Rather than simply treating the symptoms of the problem (as many less conscientious providers do), our engineers develop permanent solutions.
For us this means delighted customers and has resulted in a virtuous circle where most of our new customers come from word-of-mouth recommendations. Partnering with RealClear allows you to exit the vicious break-fix cycle because we make sure that every problem is properly resolved.
So you actually make fewer support calls in the long term, saving you money.
Frequently asked questions
What is the radius of coverage for RealClear IT support?
Bear in mind that our remote IT support service is the quickest and most efficient way to tackle your software-related problems.
If you’re outside of Dublin, you can avail yourself of our remote IT support service.
Our on-site IT support service covers most areas in Dublin, including:
- Dublin City Centre (Dublin 2, Dublin 1)
- Dublin docklands
- Dun Laoghaire
- Mount Merrion
Get the most from your support call with our IT Hitlist. Simply fill out your annoyances or issues and get them all resolved in one session.
We are always on the look out for talented, motivated and passionate people to work on our team. We look for a combination of technical excellence, attention to detail, good communication skills, outstanding attitude, integrity and the ability to make great judgement calls when devising solutions to complex technical problems.
In-depth knowledge of troubleshooting Windows 7, 8, 10. Advanced experience of troubleshooting Microsoft Office and Office 365. Troubleshooting POP and IMAP email issues. Backup solutions.
In-depth knowledge and experience of troubleshooting OS X, iOS, Time Machine, Mac Mail. Experience of virtualisation applications, such as VMWare Fusion and Parallels. System migrations from Windows. Experience of securing Mac OS X systems and networks.
Networking and storage:
Knowledge and experience in designing and troubleshooting LAN and wireless networks in both Windows and Apple environments. Thorough understanding of TCP/IP and troubleshooting applications such as Wireshark. Experience of configuration of Synology NAS devices.
Cloud Services and mobility solutions:
Thorough knowledge and experience of Office 365, iCloud and Gmail for Business.
Knowledge and experience of “security in-depth” best practices, including network security, device hardening, encryption, security software and vulnerability testing.
Strategic IT Solutions:
Devising practical IT solutions that will be aligned with a businesses strategy and workflow.
RealClear is a results-based workplace. Our key performance metrics are not only based on how many cases you successfully close a week, but also on client satisfaction levels over the medium and long term.
Send your CV to helloATitsupportdublin.ie with “RealClear Employment” in the subject line.
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