What to do when Sage Accounts Production will not activate…

Recently, one of our Dublin clients had a problem with their Sage Accounts Production software package not activating. Even though the client was using a valid activation license, the application would still not activate. They tried installing and re-installing it, but their problem remained. They disabled their anti-virus and firewall, but to no avail. They phoned Sage but were informed their Windows 10 computer “must have a bug” and a re-installation of Windows would be needed. But this really sounded like trying to break an egg with a hammer.

Solution

We went on-site. Our diagnostics found that while their download speed as 6Mbps, their upload speed was only a paltry .4Mbps. Using a 4G dongle, we connected their desktop to another, faster connection. This time, with an upload speed of 1.3Mbps, the product activated straight away.

So, there you have it. The activation servers at Sage must require a minimal upload speed in order for their software to activate on client devices. Otherwise, it would seem the activation process just seems to time-out. It’s always the little things isn’t it…