In the mid 1980s, a Japanese psychiatrist working in France noticed a disproportionate number of his holidaying fellow countrymen and women being submitted to Paris hospitals with accelerated heart beats, shortness of breath and disorientation. After some investigations, he discovered that these tourists were in a state of shock. They had grown up all their lives with an idealised image of a city of beauty, culture and romance. But when they arrived, they discovered the reality was quite different. They found Paris to be noisy and unclean – at total variance with their idealised image of the city. He dubbed this condition “Paris Syndrome”. As a result, the Japanese embassy set up a helpline in Paris to assist their citizens experiencing this condition.
This sort of phenomenon is not restricted to Paris or iconic tourist locations. Over the last two to three years, we’ve seen this sort of inflated expectations happening with newbie Mac users. Individual users and business users buy Apple Macs with the expectation that, if they buy a Mac, all their computer woes will be over forever and ever in a fairytale-esque sort of way.
They buy an iMac or MacBook and bring it back to their office or home and then cannot understand what all the hype was about. And while they might not have accelerated heartbeats, shortness of breath or disorientation (well, maybe just a little bit…), they are in a mild state of disappointment that their computer problems have not magically disappeared. Some of these problems are pretty basic but very annoying. Take for example, a user who buys an expensive iMac system and discovers that is cannot maintain a stable connection to Wi-Fi, when their Windows system connected just fine. Or, the user who discovers that Mail.app keeps on losing connection to the IMAP server, resulting in emails that can neither be sent nor received. Or, they find that iCloud is continually misfiring with it comes to syncing data between devices. Or, they discover that with each OS X update, a plethora of frustrating side-effects is incurred. Or, they discover that the Spotlight search feature can’t seem to find anything. Or, they discover that the iWork office productivity suite which has so many bugs it in, it should feature in National Geographic magazine.
Just like Paris, Apple devices are really nice to look at. But they are certainly not perfect and don’t provide a computing utopia.
RealClear IT support are based in Dublin, Ireland and have been fixing Mac computers with love since 2003. Like fixing an old jalopy, fixing the quirks and foibles of Apple hardware and OS X software does actually grow on you! Most the problems mentioned above can be remedied.