Email Technical Support

Email troubleshooting and mobile email solutions for your business

Email is one of the most important communication tools for your business. An unreliable email system can lead to unhappy customers and unproductive staff. It also projects a poor image of your business or organisation.

RealClear IT supports most major email clients (both local and hosted), including Outlook, hosted Exchange, Windows Live Mail, Mac Mail, Gmail, Outlook Web Access and Thunderbird.

We offer a complete email support service that solves typical problems like:

  • Email set-up and configuration on Windows and Mac
  • Email configuration on mobile devices, such as the iPhone, iPad and Android devices
  • Email troubleshooting for Gmail for business
  • Email troubleshooting for Hosted Exchange
  • Email troubleshooting for your own domain / website email (e.g. Blacknight)
  • Email troubleshooting for POP3 / SMTP and IMAP configurations
  • Email spam filtering solutions (software and hardware)

We also provide mobile email support for:

  • Eir (Eircom) email
  • Vodafone
  • Virgin (UPC) email
  • Three email

Our engineers are fully experienced in:

  • Outlook email support
  • Windows Live Mail support
  • Mac Mail Support
  • Office 365 Email support
  • Thunderbird support
  • Gmail for business support

And when your business is ready to adopt Cloud email services, Real Clear IT can help you with:

  • Migrating email to Gmail for Business
  • Migrating email to Microsoft 365
  • Migrating email to Hosted Exchange

We also offer enhanced email services, such as:

  • Encrypted email solutions
  • Email backup solutions
  • Email archiving solutions
  • Email sharing and collaboration solutions

Remote Email Support

Many email problems can be solved remotely. Just call-us to arrange a remote support session and watch as our engineers fix your problem – wherever you are.

Mini Case Study – From Email Hell to Email Nirvana

A Dublin accountancy firm approached RealClear IT for help with their rather precarious email setup. The firm’s owner was using four different email accounts, and his two staff were also using two different accounts each – a total of 8 accounts in all. There would be an incident almost every week where an inbound email from a client would go missing. This resulted in a lot of wasted time spent looking for the email, or the embarrassment of having to request a resend from the customer. RealClear IT support was asked to devise a more reliable and streamlined email system to simplify address management and prevent any further ‘loss’ of messages.

Our engineers set them up with a new hosted email platform that used automated forwarding rules on their old account to deliver incoming messages to the new system automatically. Their new email system had an easy and quick search facility to locate specific messages. We then configured their accounts to sync with Outlook and Mac mail clients on their computers. The new system also allows all of their email accounts to be accessed on mobile devices, such as iPads and iPhones. Lastly, we set-up a two factor authentication for enhanced security.

Ten days after deployment, the customer and his team were delighted. The stress of lost emails emails had been eliminated from their workflow, so they could now concentrate on delivering their clients an even better accountancy service.


POP3, SMTP and IMAP Settings for popular email service providers

Without proper configuration of your mail server settings, your email will never work reliably. Use the following server addresses to configure your mobile email clients:

Eir POP3 and SMTP settings

  • Incoming: mail1.eircom.net
  • Outgoing: mail1.eircom.net
  • Webmail: webmail.eircom.net

Three Ireland POP3 and SMTP

  • Outgoing: mail-relay.3ireland.ie

Virgin Media

  • Outgoing: smtp.virginmediamail.ie
  • POP3 server name: pop3.virginmedia.com
  • POP3 SSL: Enabled
  • POP3 port: 995
  • POP3 authentication: Enabled (or 'Password' on Macs)
  • POP3 username: Full email address, e.g. richard.branson@virginmedia.com

Note: If you update your username in My Virgin Media, this email address will not change

  • POP3 SPA (Secure Password Authentication): Disabled

Incoming mail (IMAP4)

  • IMAP4 server name: imap.virginmedia.com
  • IMAP4 SSL: Enabled
  • IMAP4 port: 993
  • IMAP4 authentication: Enabled ('Password' on Macs)
  • IMAP4 username: Note: If you update your username in My Virgin Media, this email address will not change.
  • IMAP4 SPA (Secure Password Authentication): Disabled

Gmail Settings

Incoming Mail (IMAP) Server:

imap.gmail.com
Requires SSL: Yes
Port: 993

Outgoing Mail (SMTP) Server:

smtp.gmail.com
Authentication: Yes
Port for SSL:: 465 or 587

Blacknight Settings

  • Incoming Server: pop33r.cp.blacknight.com  or mail.blacknight.com
  • SMTP Outgoing Server: smtp1r.cp.blacknight.com or mail.blacknight.com

Hosted Exchange

Email is a critical service your business needs to run smoothly

Hosted Exchange offers your business:

  • 50GB mailbox per user
  • Shared calendars
  • Shared tasks
  • Outlook anywhere access
  • Sync with iPhone, iPad, Android and Windows Phone

Hosted Exchange from RealClear IT Support allows your staff to access their email from anywhere on any device

But you also benefit from:

  • Anti-spam and anti-virus protection
  • Easy access from anywhere, using Outlook Web Access and Outlook
  • Enhanced security with TLS/SSL encryption
  • Not having to manage an Exchange server on your premises, saving you time and money

GIVE US A CALL IF YOU ARE AFFECTED BY ANY OF THE SUPPORT ISSUES ABOVE

SOME OF OUR PARTNERS


Realclear Partner Sonicwall
Realclear Partner Sage
Realclear Partner Dell
Realclear Partner Apple
Realclear Partner Office 365

Contact

Real Clear I.T Support,
6 Trinity Street,
Dublin 2,
Ireland

Tel: 01 685 4833
Email: hello@itsupportdublin.ie

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