Why Choose Us
Why choose us?
RealClear was set up by technicians who worked for the IT industry giants IBM and Dell in a former life. We are also small business owners who know the strategic value of a reliable IT setup. We hope we can bring some of our experience to bear in helping your business or organisation to meet its strategic goals by using technology.
Proactive approach to IT
Nobody wants (or needs) the hassle of repeatedly calling IT support providers for the same problem. Applying a quick-fix to a problem when the underlying issue has not been resolved is like putting an Elastoplast on a deep wound. RealClear technicians like to get to the root cause of the problem. We like spotting issues before they become problems that take your systems offline.
We specialise in practical solutions that deliver real world benefits. By taking the time to get to know your business and its goals, our team of engineers can deliver technology solutions that will increase your efficiency, security and profitability.
Knowledgeable technicians who speak plain English
Although our engineers are well educated in geek speak, we realise that’s not what you want to hear. Instead, we focus on speaking plain English so that you always understand what we are doing and why. We won’t every blind you with science.
Data Security and Privacy
All of our work processes and methodologies are designed to protect the security and privacy of your data. All your data is handled in accordance with the Data Protection Acts 1998 and 2003, and for your added peace of mind, we can provide you with a signed non-disclosure agreement.
We support Apple and Windows
Our technicians enjoy working on Apple products, just as much as Windows. So whether your office is predominantly Apple, Windows, or a little bit of both, we can help.
Speak to real people, not machines
We like automating things here at RealClear. There is one thing, however, that we will not automate – our phone system. Every time you phone us, you will get to speak to a real live person, not a machine.
Fast response times and flexible support
A good acid-test of any IT support company is how they respond to emergencies. Servers not booting, email not working, VPN link down; no matter how fastidiously maintained your computers or network is, situations sometimes arise where you will need support at short notice. RealClear provides a priority support service within 1-3 hours of your support request being logged (even if it is a Friday afternoon at 4pm). We pride ourselves on our flexibility because we know that it matters to you.
Our technicians have a wide hardware and software skillset, but if you need a solution that is outside our area of expertise, we won’t be long in telling you so. We don’t waste our time on half-baked solutions and we certainly don’t want to waste yours.
Next generation IT solutions
It can be easy for a business and their technology partners to fall into a rut by using the same IT solutions that they have always used. There is nothing wrong with that but constant innovation in IT means that genuinely better solutions sometimes become available – solutions that will make your workflow easier.
Here at RealClear, we keep abreast of these changes on a daily basis. Our technician training never really stops because there is always something new to be learnt. We attend leading industry technology events, liaise with partner firms and write for technology forums. We also roadtest new software and hardware on a continual basis, sorting out the good from the not-so-good. So whatever IT solution we implement for you, it will not only be the best-fit but also the best-in-class.
Upfront and transparent pricing
Some IT support firms can be coy about their pricing. We try to make our pricing as fair and transparent as possible, as no business wants price surprises or cost over-runs.
For new clients (clients who have been using our service for less than 1 year), we operate a cost-per-job pricing model. Our technicians can give you the price of a solution before they even start. If you need a number of solutions implemented, our technicians are empowered to use their discretion and common sense.
We do not operate a pricing-per-hour model, where the price you pay is often dependant on the skill of the technician or how long the support company wants to spend on your problem.
For new clients, we do not offer maintenance contracts.
We’re still a small enough company to be able to provide the personal touch. Some of our clients know us by name and many have been with us for years. We provide a friendly and reliable service based on good relationships. Over the years, many of our existing customers have been the best source of new business. We look after them and they look after us.